Frequently Asked Questions (FAQ)

Absolutely! At Aroma House Fragrances, we take authenticity seriously. All our fragrances are 100% authentic and sourced from trusted suppliers and distributors. We do not sell counterfeit or imitation products.

Manufacturers occasionally update their packaging, bottle designs, labels, and presentation. These changes do not necessarily indicate that a product is counterfeit.

Yes! Every fragrance we sell is brand new and comes in its original packaging. We do not sell used or previously opened fragrances.

Longevity varies depending on the fragrance, skin chemistry, weather, and application. Some fragrances last longer than others, and performance can differ from person to person.

Yes! We specialize in authentic Middle Eastern fragrances from popular brands such as Lattafa, Afnan, French Avenue, Armaf, Khadlaj, Rasasi, and many more.

Once your order ships, you will receive a shipping confirmation email with a tracking number so you can follow your package.

If you need to cancel or modify your order, please contact us as soon as possible at support@aromahouseus.com. We will do our best to accommodate your request before the order has been processed or shipped.

If an item becomes unavailable after your purchase, we will contact you to discuss available options, including a replacement, a refund for the unavailable item, or cancellation of your order.

We ship using trusted carriers, including USPS, UPS, and FedEx. Carrier selection may vary depending on the destination and shipping service.

We offer free expedited shipping on qualifying orders over $99. Certain locations and shipping restrictions may apply. Available shipping options are displayed at checkout.

We recommend checking your mailbox, surrounding delivery areas, and with household members or neighbors. If the package is still missing, please contact your local shipping carrier for additional delivery information. You can also reach out to us, and we will do our best to assist with the investigation.

We accept eligible returns within 30 days of delivery. Products must be unopened, unused, and in their original sealed packaging. All returns require prior approval.

We understand that fragrance preferences are personal. However, fragrances that have been opened, sprayed, or used are not eligible for return due to hygiene and product safety reasons.

If your order arrives damaged or has a manufacturing defect, please contact us within 72 hours of delivery with your order number and photos or a video showing the issue.

Once reviewed, we will work with you toward an appropriate resolution, which may include a replacement or refund.

Customers are responsible for return shipping costs unless the return is due to an error on our part or a confirmed product issue.

Once your refund has been processed, it may take several business days for the funds to appear on your original payment method, depending on your bank or payment provider.

We currently operate primarily through our online store and participate in local festivals, markets, and pop-up events where customers can explore and sample our fragrances in person.

Yes! At our in-person events, customers are welcome to sample our available testers and ask questions before making a purchase.

Yes! We regularly offer special promotions and discounts. Visit our website or follow us on social media to stay updated on our latest offers.

We’re always happy to help! Email us at support@aromahouseus.com, visit www.aromahouseus.com, or follow us on Instagram at @aromahouseus. Our team will do its best to respond to your questions as quickly as possible.